3 Scripts for Firing a Client Who's Just Not on Your Level

7/18/2024

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  1. Barbara Murphy-Shannon says:

    OMG!!!! Talk about timing!!!! Thank you…thank you.

    • Ash Ambirge says:

      Oh no, LOL.

      • Barbara Murphy-Shannon says:

        Yup! I have a client that says things like “you’re the expert, I trust you” and when I do, she doesn’t. Or even better, doesn’t want to do what everyone else is doing (even though what everyone else is doing works). Believe you me I’m all for thinking out of the box but if people have no clue what you do because the copy is so vague (trying to be different) …your’re fucked.

        Sometimes its just not a good fit. And again why I always do a test project before getting into bed with a client…figuratively of course.

        But your letters and the wording are perfect to make a clean break as a professional. Thank you <3

  2. Tess Wittler says:

    This article is so timely! Thank you!

  3. Heather Boylan says:

    This is gold! I’ve had to advise my colleagues that there are certain clients we prefer not to work with in the future, especially if they insist on “x, y, and or z”. I have not been great with setting boundaries with clients, but my new admin/ angel sent from heaven is amazing at it – and she is unafraid to have the difficult conversations and say “no”. She’s also had her phone on “do not disturb” for several years, while also being totally effective at her job. These two abilities officially make her my hero and savior.

    • Ash Ambirge says:

      Omg, having your phone on DND permanently is THE BEST LIFE HACK. I’m a follower of this lifestyle, too! 🀣 Now, the slightest phone dings make me annoyed, because I’m so used to silence.

      Alsoβ€”having a neutral 3rd party can be such a gift…especially when it comes to billing inquiries. I’m so glad you have her!

      • Heather Boylan says:

        She’s an old soul right out of the 1970s, when DND was any time we weren’t standing next to the phone that was permanently attached to the wall! Why didn’t I think of that?

        She has taught me so much about “no”! I tell her how amazing she is daily <3

  4. June Inferno says:

    Fabulous!
    From an age long ago I still have your scripts from an product you’d created. Those scripts are tucked away in my CRM ready to go at the first scent of a high-maintenance client. I’ll be updating those emails with these today!
    Happy Damn Friday!

    • Ash Ambirge says:

      THAT MAKES ME SO HAPPY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Ha, I should bring that back. πŸ₯³

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